Returns & Exchanges
At Merz b. Schwanen, we value the longevity and quality of our garments; if your purchase isn't a perfect fit, you can return or exchange items within 14 days of receipt. All items must be in their original, unwashed condition with all authentic circular knitting labels attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all tags are intact, and include the completed return form inside the box.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized carrier location.
Quality Check and Refund
Once our team inspects the returned garments, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing