Frequently Asked Questions
Everything you need to know about our authentic loopwheeled garments.
What makes Merz b. Schwanen loopwheeled fabric unique?
Our garments are made on authentic circular knitting machines from the 1920s to the 1960s. This slow process creates a fabric with no side seams and a unique texture that ensures the garment keeps its shape for a lifetime.
How do I find the right size for my garment?
Since our traditional manufacturing process can result in slight variations, we provide a detailed size guide for each product. We generally recommend sizing up if you prefer a looser fit, as loopwheeled cotton may shrink slightly after the first wash.
Do you offer international shipping?
Yes, we ship our products worldwide from our warehouse in Germany. Shipping costs and delivery times vary depending on the destination country and will be calculated at checkout.
What is your return policy?
You can return any unworn and unwashed items within 14 days of delivery. Please ensure all original tags are attached and the garment is in its original packaging.
How should I care for my Merz b. Schwanen products?
To preserve the quality of the natural fibers, we recommend washing your garments at a low temperature (max 30°C) and avoiding the tumble dryer. Always air dry your pieces to maintain their integrity.
Which payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Sofort.